Your satisfaction is very important to us. We will do our best to accommodate any concerns you may have with your order.
Please note the following policies apply to all web, phone, fax, and in-store orders.
Orders can be picked up in our store without additional charge.
Shipping costs are calculated based on the weight of your shipment, the destination address, and shipping method chosen.
Estimated Shipment charges are shown at checkout page. Actual charges may be lower.
Orders received before 12:00pm EST will be processed the same day.
Any orders received after 12:00pm EST will be process next business day.
Final invoice will be included in the shipment
Return and exchange
Our all products are not refundable but can be exchanged for the same item ONLY if the product is found to be defective.
All exchanges must have prior authorization.
If you wish to exchange an item, please contact our office within 3 days of its receipt.
A copy of the invoice or the invoice number must be included with all exchanged products.
Exchanges must be received at our office within 30 days of the original invoice date. After 30 days, exchanges will not be accepted.
A 15% restocking fee is charged on all exchanges not due to damage or shipment error.
Cancellations for product orders
If you wish to cancel your order, you must do so within two hours of placing your order.
Orders which are refused at time of delivery will be charged all of the applicable fees, such as restocking fee, return shipping fees, etc.
Damage and loss claim
Please contact us in case of any damage or loss of merchandise at the time of delivery. Please do not discard the original box(es) from any damaged or loss shipment
Prices and items may change without prior notice. Some items may appear different from the pictures shown online.
Caution: Federal law restricts acupuncture needles to sale by or on the order of qualified practitioners of acupuncture as determined by the states.
Federal law restricts the sale of Electro Acupuncture Stimulators, TENS, EMS and Microcurrent devices to or on the order of a licensed physician.
Caution: Due to the restriction and limitation, we are not making any medical claims on the acupuncture needles, and relevant acupuncture supplies on our web site. The purchaser accepts full responsibility for the use and distribution of those devices; and agrees to indemnify any consumer claims against UPC medical Supplies, Inc. for the use of those devices.
Caution: Persons who have broken skins, burns or suffer from cancer, hypertension, cardiac disease, and patients who have electrical implants and wear cardiac pacemakers of any type may not use them. Pregnant women and unattended children are restricted from using them. Do not use over the insensitive skin areas or in the presence of poor circulation.
Warning: Contact your own doctors or nearest hospital in case you have any discomfort or life-threatening emergency resulting from using the devices.
Caution: The Chinese herbs are required to purchase from the licensed practitioners of acupuncture and herbalists. We do not sell them to end users. There are no claims of function and indication on the labels. Choose your Chinese herbs and dietary supplements cautiously.
Caution: These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.